Cookies & Privacy Policies
The cookies we use
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use three categories of cookies:
- Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account
- Performance cookies using Google Analytics, set to anonymise the IP address for all hits, collect anonymous information about how you use our site, like which pages are visited most
- Functionality cookies collect anonymous information that remember choices you make to improve your experience, like your text size or location
No cookies, please
You can opt out of all our cookies by blocking cookies in your browser. Find out how to control and delete cookies in your browser. But, if you choose to refuse all cookies, our website may not function for you as you or we would like it to.
1. WHAT INFORMATION ABOUT YOU DO WE COLLECT?
Schoenstatt Scotland collects your information to operate effectively and provide you with the best experiences with our services. The specific kind of information collected will depend on the context of your interactions with Schoenstatt Scotland, and the services you use.
The following are examples of the information that may be collected:
• Contact information (such as name, email address, mailing address, and phone number).
• Payment information (including payment card numbers, billing address, and bank account information) are not stored beyond individual transaction for specific events and are then destroyed post immediate retreat or stay. We do not store them in a retrieval system.
• Demographic data (such as age, gender, country, and preferred language); are also neither requested or stored in any form.
• Information related to your reservation, stay, or visit to Schoenstatt Scotland. Information necessary to fulfil your special requests and/or specific accommodations; are shredded on your departure. There are not stored in a retrieval system.
• Copies of your correspondence if you contact us; are destroyed post processing your request(s) and event(s).
• Your interests and preferences; are not stored in a retrieval system or by any other method.
• Information collected through the use of closed circuit television systems, and other security systems; are regularly purged in the normal fashion.
We collect this information in a variety of ways, including:
• Automatic Information: When you use or interact with our website and/or use any apps that we may make available on our website, we receive and store information generated by your activity and information automatically collected from your browser or mobile device. For example, like many websites, we obtain certain information when your web browser accesses our website including your IP address, browser type, operating system, mobile network data, pages viewed and access times. This information helps us to communicate with our customers and better understand them. It is not shared with any third parties.
• Security Systems: When you visit our Estate, information may be collected about you through our closed- circuit television system. This is for our mutual security.
2. HOW DO WE USE YOUR INFORMATION?
Schoenstatt Scotland collects your information to operate effectively and provide you with the best experiences with our services. Schoenstatt Scotland may collect, use, and disclose the information it collects for a variety of reasons, including for the following purposes:
• Fulfillment of Reservation and Other Purchases: We may process information relating to transactions that you enter into with us and/or through our website (“transaction data”). The transaction data may be processed for the purpose of completing your room reservation, supplying the purchased goods and services, customizing our services to your preferences, seeking your feedback on your stay on our Estate, and keeping proper records of those transactions.
• Response to Inquiries: We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
• Internal Business Purposes: For our internal business purposes, such as data analysis, audits, developing new products, enhancing the website, improving our services, identifying usage trends and visiting patterns, determining the effectiveness of our promotions, and meeting contractual obligations.
• Administrative and Other Communications: To send you important information regarding our website, changes to our terms, conditions, and policies, or other administrative information (e.g., information about your travel reservations, such as reservation confirmations).
• Marketing and Promotions: To communicate news and promotions to you relating to Schoenstatt Scotland related products and services and other products and services we think may be of interest to you, and to operate potential sweepstakes, prize-draws, events, contests, or other marketing or promotional activities.
• Safety and Security: To maintain your safety and security as well as that of other guests and personnel, while you visit our Estate.
• Our Legal Duties: To comply with legal and regulatory requirements or demands in accordance with applicable law, a court order, subpoena, or other legal process.
• Additional Uses: We may also use your data other ways as described to you when you provide such information to us.
The legal basis for processing your personal information is made up of one or more of the following reasons: (i) your consent, and/or (ii) providing the services you have requested, and/or (iii) compliance with applicable laws, regulations, court orders or other legal process.
3. WHAT ABOUT COOKIES?
We use tracking tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website or any apps that we may make available on our website. We do not allow any third parties to collect personal information this way.
4. DOES SCHOENSTATT SCOTLAND SHARE THE INFORMATION IT RECEIVES?
We do not share information across multiple jurisdictions in order to provide you with and to maintain the best possible service. For example; if you have stayed at Schoenstatt properties across the globe. Each is unique and separate. Accordingly, your personal information may be shared with the following parties insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy:
• We will never share your details to third parties.
• We have no marketing and advertisement partners, everything we undertake to benefit you is undertaken in-house through Schoenstatt Scotland’s own print unit.
• to third parties not affiliated with Schoenstatt Scotland if we have a good-faith belief that it is reasonably necessary to: (1) meet any applicable law, regulation, legal process or enforceable governmental request; (2) enforce applicable terms of service, including investigation of potential violations; (3) detect, prevent, or otherwise address fraud, security or technical issues; and (4) protect against harm to the rights, property or safety of Schoenstatt Scotland, our users or the public as required or permitted by law.
6. HOW SECURE IS YOUR INFORMATION?
We implement reasonable administrative, organisational and technical safeguards and security measures to protect personal information within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures.
7. HOW LONG WILL SCHOENSTATT SCOTLAND KEEP YOUR INFORMATION?
To the extent permissible by applicable law, we will retain your personal information for such period as necessary to satisfy or to fulfil the following:
• the purposes for which that personal information was provided,
• an identifiable and ongoing business need, including record keeping,
• a specific legal or regulatory requirement, and/or
• a requirement to retain records that may be relevant to any notified regulatory investigations or active legal proceedings.
Where there is no sufficient justification to retain such personal information, such personal information will be safely and securely deleted, disposed of, anonymised and/or blocked.
8. WHAT CAN YOU DO IF YOU HAVE ANY QUESTIONS OR CONCERNS OR WANT TO ACCESS YOUR PERSONAL DATA?
Our Data Protection Officer will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. Your principal rights under the European Union General Data Protection Regulation are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent. You may exercise any of these rights in relation to your personal data by contacting our Data Protection Officer. Our Data Protection Officer can be contacted by email at Schoenstatt Scotland. Kentenich Way, Campsie Glen, Glasgow, G667AT. UK.
9. WHAT ABOUT LINKED WEBSITES?
The linking of third party websites to this website does not indicate any association with or endorsement by Schoenstatt Scotland. Schoenstatt Scotland does not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third party websites.
Effective Date: 25 May 2018